AYA Help
Everything about your AYA products, the app and your settings. Search, or pick a topic.
Tip: * matches the rest of a word, "two words" searches for a phrase, and -word excludes.
Have you found something?
Found a child or an item with AYA?
How to help after you have scanned an AYA QR code on a wristband, a name label or another item.
Found a device with an AYA security mark?
How to contact the owner anonymously after you have scanned an AYA security mark on a computer, phone, bike or other item.
The code does not work or has expired
What to do when an AYA QR code says it is invalid, closed or expired.
Buying second-hand
Buying something second-hand? Check it in the AYA register
Look up a serial number, IMEI, MAC address or frame number before you buy a used computer, phone or bike.
The AYA register
What the AYA register is, what a lookup shows, and how to contact the owner of an owner-marked device anonymously.
Accept a product from someone else
How to become the new owner of an AYA product when the previous owner has given you a handover link or QR code.
Getting started
Add AYA to your home screen
How to install AYA as an app on iPhone and Android, so you get notifications and quick access.
Turn on notifications
How to get an alert straight away when someone scans your child's wristband or your items.
Add your email
Link an email to your AYA account, so you can log in on a new phone and get an email if a notification does not get through.
Activate your first AYA product
How to activate a wristband, a name label or another AYA product in under a minute, with no SMS and no account to create.
Everyday use
Activate more products in the app
How to scan your next AYA product straight from the app so it joins the same account as the others.
The home screen in the AYA app
An overview of the AYA home screen: your products grouped by type, the buttons for activating and buying, and the bottom bar.
The product page: map, history and settings
What you see when you open a product in AYA, and where to find the product's settings behind the gear icon.
Edit the name and notes on a product
How to fix the name on a wristband or security mark, the item on a label and the message for the finder.
Pause a product
How to pause an AYA product so the finder only sees an initial and you get no notifications until you turn it back on.
Messages and calls from a finder
How to answer a call from the person who found your child or your item, and where to find messages and photos.
Notifications
Sharing with your family
Share a product with the other parent
Give the other parent or another adult access as a co-parent, so you both get messages and calls when the product is scanned.
Add a contact
Make a grandparent, a neighbour or a relative a contact, so they get messages and calls when the product is scanned.
Share all of a child's products at once
Share wristbands, labels and other products with the same name in one link, so the other parent gets all of the child's things straight away.
Accept a share
Got a link, a QR code or an email about a shared AYA product? Here is how to accept it and find the product in your app.
Ownership and handover
Hand a product over to a new owner
Selling or giving away an AYA product? Pass it on with a one-time link, so the new owner takes over the time that is left.
Make a co-parent the owner
Swap ownership with a co-parent straight away, for example when moving or with shared custody, without anything on the product disappearing.
Remove a product from your app
Release the QR code, so the product disappears from your app and someone else can activate it with the time that is left.
Your products
Single-use wristbands for children
How the AYA wristband for a day out works: activating it with your child's name, what you can do in the app during the 24 hours, and what the finder sees.
Reusable wristbands for children, adults and seniors
How to activate and look after your reusable wristband: email at activation, additional information, plan and renewal, contacts, a replacement wristband, and what the finder sees.
Name labels with a QR code
How to activate and look after your name labels: choose what the label is on, change the item, and keep an eye on the expiry after 12 months.
The security mark for things and devices
How to activate an AYA security mark with or without the AYA register, what you can do in the app, what the finder sees, and how to renew the mark.
AYA Keychain for your keys
How to activate the AYA Keychain, what you can do in the app, and what whoever finds your keys sees.
Account and devices
Log in on a new phone or computer
How to bring your AYA account to a new device with a one-time code by email or with a passkey.
Your account and security
Where to find your AYA number, your email and your passkey, and how to change email or secure the account.
Devices and logging out
See which devices are logged in to your AYA account, log other devices out, and log out on the device you are holding.
Orders and saved addresses
How to find your orders and their status in AYA, order again and manage the addresses the app remembers for next time.
Support
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