Terms of Sale for AYA Band

AYA sells QR wristbands for children. Product descriptions, current prices, quantities and any shipping costs are shown on the product page and in checkout before you complete a purchase.

Payment is made online using the payment methods shown in checkout. The amount is only charged when the order has been completed and accepted. You receive an order confirmation or receipt using the contact details you provided.

If you buy a Security mark with a card, Apple Pay or Google Pay, you can choose automatic renewal. We then renew the mark for 12 months at a time at the price stated at purchase and charge your payment method shortly before the period ends. You get a notice 30 days before and a receipt by email. You can turn it off any time in the app, and then no further charges are made. If the amount cannot be charged, we try again a few times and let you know. MobilePay is not renewed automatically.

We normally pack orders within 1-2 business days. Estimated delivery time depends on the delivery country and carrier. Any delivery costs and delivery options are shown in checkout before the order is confirmed.

You have a 14-day right of withdrawal on distance purchases. It does not cover personalised goods, such as labels with a name.

If an item can be returned, it must be returned in substantially the same condition as when received and by prior agreement with us. Custom-made products generally cannot be returned after production has started. Always contact us before sending an item back.

All your money back, including shipping. No return shipping. The codes on the order are closed. Applies to online purchases of physical products for 100 days from payment, once per customer, and not to retailer purchases or gifts. For a subscription the guarantee covers the first payment: the subscription is stopped on refund, and later renewals are not covered. Your right of withdrawal and 2-year statutory warranty are not affected. Pickup, orders with premium and activation credits are not covered either.

If there are defects or issues with your order, please contact us as soon as possible and describe the problem. We will then assess whether you are entitled to a replacement, remedy, price reduction or refund under the applicable rules.

We strive to resolve all disagreements in dialogue with the customer. If that fails, you can as a consumer file a complaint with the Danish Centre for Complaint Resolution under the Danish Appeals Boards Authority, provided the conditions are met. Danish law applies.