Terms and conditions for AYA Band

AYA sells QR wristbands for children. Product descriptions, current prices, quantities and any shipping costs are shown on the product page and in checkout before you complete a purchase.

Payment is made online using the payment methods shown in checkout. The amount is only charged when the order has been completed and accepted. You receive an order confirmation or receipt using the contact details you provided.

We normally pack orders within 1-2 business days. Estimated delivery time depends on the delivery country and carrier. Any delivery costs and delivery options are shown in checkout before the order is confirmed.

Consumers generally have a 14-day withdrawal right for distance sales. AYA wristbands are produced after ordering and may fall under the exception for custom-made or personalised goods once production has started. If you want to cancel an order, contact us as quickly as possible and we will tell you whether the order can still be stopped.

If an item can be returned, it must be returned in substantially the same condition as when received and by prior agreement with us. Custom-made products generally cannot be returned after production has started. Always contact us before sending an item back.

AYA wristbands and labels are made to order, so they are generally not covered by the right of withdrawal. In return, we stand fully behind our products: if a product doesn't work as it should, we'll send a new one or give you a refund. You also always have the statutory 2-year right to complain about defects.

If there are defects or issues with your order, please contact us as soon as possible and describe the problem. We will then assess whether you are entitled to a replacement, remedy, price reduction or refund under the applicable rules.

We strive to resolve all disagreements in dialogue with the customer. If that fails, you can as a consumer file a complaint with the Danish Centre for Complaint Resolution under the Danish Appeals Boards Authority, provided the conditions are met. Danish law applies.