Yiya kokuqukethwe
AYA FamilyAmagama nemibandela

Imibandela yokuthenga ye-AYA Band

Le mibandela yokuthenga isebenza ekuthengeni amasongo e-AYA nge-qrx.dk futhi ichaza, phakathi kokunye, ukukhokha, ukulethwa, ilungelo lokuhoxa, ukubuyisela, ukuphathwa kwezikhalazo nemininingwane yokuxhumana.
Lasala emuva: Okthoba 30, 2026

Ikhompani nokuxhumana kwamanzi

AYA Band ithengiswa ngu-Avira Apps ApS. Uma una-queries mayelana ne-odara yakho noma kuthanda uxhumane nathi mayelana nokuletwa, ukubuya noma izinkomplaini, ungasebenzisa imininingwane engezansi noma ipheji lokusekela kwethu.
Ikhompani
Avira Apps ApS
Inombolo ye-CVR yenkampani
46212738
Iphindiresi
Ringstedgade 146
4700 Næstved
Danmark
Umuwayiwaye
+45 27 14 14 48
I-imeyili
support@ayafamily.dk

Imikhakha nemigqalo

AYA ithengisa isikhwama se-QR sezikhosikazi. Incazelo yemkhakha, amanzi namanje, ubuningi kanye nezindleko zokuhatisa ziboniswa lapho emakhalimini nemakhalimini ngaphambi kokugcina ukuthengiswa.

Imali

Imali ilodwa ngokusebenzisa izindlela zokukhokha eziboniswa ekubuyeni. Isamba selodwa lapho oda liqu limukelwe. Uthola ukunikeza oda noma iresiti usebenzisa imininingwane yokuxhumana oyinikezile.

Ukuvuselela ngokuzenzakalela Uphawu Lokuphepha

Uma uthenga Uphawu Lokuphepha ngekhadi, i-Apple Pay noma i-Google Pay, ungakhetha ukuvuselela ngokuzenzakalela. Bese sivuselela uphawu izinyanga eziyi-12 ngesikhathi ngentengo eshiwo ekuthengeni, futhi sikhokhise indlela yakho yokukhokha ngaphambi nje kokuba isikhathi siphele. Uthola isaziso ezinsukwini ezingu-30 ngaphambili kanye nerisidi nge-imeyili. Ungalucisha noma nini ku-app, bese kungabe kusaba khona ukukhokhisa okunye. Uma imali ingakwazi ukukhokhiswa, sizama futhi izikhathi ezimbalwa bese sikwazisa. I-MobilePay ayivuselelwa ngokuzenzakalela.

Ukuhatisa

Ngokuvamile siyapakisha ama-oda emuva ngo-1-2 izinsuku zokusebenza. Isikhathi esilinganiswa sokuhatisa sincike ekuseni okuhatiswa namakarriyeri. Izindleko zokuhatisa kunye nokukhetha kokuhatisa ziboniswa ekubuyeni ngaphambi kokungqinwa kwe-oda.

Ilungelo lokusiyeza

Unelungelo lokuhoxa lezinsuku ezingu-14 ekuthengeni kude. Alisebenzi ezimpahleni ezenzelwe wena, njengamalebula anegama.

Izibuyelo

Uma isithako siyabuyela, kufanele sibuyele ngokulingana okufanayo nesimo lapho kwamukwa khona futhi ngoxwayelo olungenziwe nathi. Imikhakha ezenziwe ngokwesiqalo ngokuvamile ayibuyeli ngemuva kokugcina ukusulwa. Njalo xhumana nathi ngaphambi kokuthumela isithako emuva.

Igaranti kanye nezikhalazo

Yonke imali iyabuya, kuhlanganise nokuthumela. Akukho zindleko zokubuyisela. Amakhodi akwi-oda ayavalwa. Kusebenza ekuthengeni ku-inthanethi imikhiqizo ephathekayo izinsuku ezingu-100 kusukela ekukhokheni, kanye ngekhasimende ngalinye, hhayi ekuthengeni kubathengisi, ezipho noma ekubhaliseleni. Ilungelo lakho lokuhoxa nesiqinisekiso somthetho seminyaka engu-2 akuthintwa. Ukuzilandela, ama-oda ane-premium namakhredithi okuvula nawo awafakiwe.

Ukulawulwa kwezikhalazo

Uma kunenzwadi noma izinkinga nge-oda lakho, xhumana nathi ngokushesha futhi chaza inkinga. Sizokuthi sihlole uma unelungelo lokuthatha indawo, isikhundo, ukunciphisa inani noma ukubuyisela imali ngaphansi kwemithetho eyisebenzayo.

Ukuxabana nokusoluza ukunxulunyiswa

Sizama ukuxazulula zonke izingxabano ngengxoxo nomthengi. Uma lokho kungaphumeleli, ungathumela isikhalazo njengekhasimende kwiDanish Centre for Complaint Resolution ngaphansi kweDanish Appeals Boards Authority, uma izimo zihlangabezana. Umthetho waseDenmark uyasebenza.

Umgomo wezomthetho

Ukuthenga kwakho kuvikelwe ngumthetho wezokuthenga waseDenmark. Ukuthengiswa kulawulwa, phakathi kwabanye, yilezi zinto ezilandelayo, ezitholakala ngombhalo ophelele kuRetsinformation (iphothali esemthethweni yolwazi lwezomthetho yaseDenmark):
Izikhalazo mayelana nokuthengwa zingathunyelwa kwiDanish Centre for Complaint Resolution kanye neConsumer Complaints Board ngaphansi kweDanish Appeals Boards Authority, uma izimo zihlangabezana. Bheka: naevneneshus.dk · forbrug.dk