Who is notified when something is scanned?

How the notification reaches you

1. Push first. The notification goes to all your devices where notifications are on, at the same time.
2. One notification that updates. You get one notification per scan, and it updates as things happen: the product has been scanned, the finder is sharing their location, and the location has been found.
3. Email as a backup. If none of your devices can receive it and there is an email on your account, we send an email with the location and a link to the product.
4. Never SMS. AYA does not send text messages about scans.

Who is notified

• You as the owner, unless you have turned off notifications for that particular product.
• Co-parents and contact people you have shared the product with. They get push on their own phone, in their own language, and they have their own on and off switch for the product. They do not get email as a backup.
• If the finder calls, it rings for you and for the people you share with at the same time.

When nothing is sent

• The product is paused.
• The product has expired or been removed from the app.
• You have turned off notifications for the product. You then get no email either.

Good to know

• On an iPhone, AYA can only send push when AYA is on the home screen as an app.
• Messages and calls from a finder follow the same route: push first, then email to you if no device can receive it.
• For a luggage tag, the email goes to the address linked to the tag, otherwise to the email on your account.