Reusable wristbands for children, adults and seniors

How to activate

1. Scan the QR code on the wristband with your phone's camera, or tap Activate my AYA product on the home screen in the app.
2. Enter the name of the person who will wear the wristband.
3. If your account has no email address, you are asked to add one before the wristband becomes active. With the email address you can log in from any device. See Add an email address.
4. Tap Activate. The wristband now sits on the home screen in the app with the plan at the top.

What you can do

• Video call from the finder: the finder can call you with video or voice and send a message with a photo. Your phone number is never shown.
• Extra contacts: under Extra contacts you can add up to two people with a name and an email address, who are told too. They get nothing until they have accepted.
• Additional information: fill in a short, optional table with, for example, blood type, allergies, medication and diagnoses, and tick Yes, show the information to everyone who scans. Without your yes the finder sees nothing.
• Plan and renewal: at the top you see Yearly plan with Paid up to and including, or Lifetime. You can cancel and resume automatic renewal.
• Replacement wristband: if the wristband is lost or broken, tap Buy a replacement wristband. The plan and the contacts move with it, and the old QR code stops working.
• New owner: the wristband can be handed over. The paid period follows the wristband, your renewal stops and the new owner renews it themselves. See Hand a product over to a new owner.
• Map, scan history and pause: as on every AYA product.

What the finder sees

• On a child's wristband: the child's name and a short explanation. On an adult or senior wristband: that they have found the wearer's wristband.
• Share my location or No thanks, I won't share.
• Video call, voice call and a message with a photo to you and your contacts.
• See information from the owner, if you have filled in the additional information and said yes to showing it.
• A button for the emergency number in case of an accident.

Renewal

• If you pay by card or wallet, the yearly plan renews automatically. You are told 30 days before each charge.
• To stop automatic renewal, tap Cancel the yearly plan and then Confirm: cancel the yearly plan. The wristband works for the rest of the paid period. If you change your mind, tap Turn automatic renewal back on.
• MobilePay does not renew automatically. You get a payment link, and on the page Renew your wristband you choose Pay with MobilePay or Pay by card.
• If a payment is overdue, the wristband keeps working for a short while. The date is shown on the wristband's page.
• If the plan is shown as Yearly subscription or Part of your pack, the wristband was bought with a yearly renewal. If you bought it yourself, you stop the renewal with Cancel renewal on the same card and undo it with Undo cancellation. The wristband works until the paid period ends.

Contacts and sharing

• You always get the finder's messages yourself.
• If sharing is open for you, the contacts live under People in the settings, and there can be up to 5. See Add a contact.

Good to know

• Within the money-back guarantee you can get your money back for the wristband under Money back.
• The additional information is shown as you write it and is not translated. Phone numbers are not shown. Everyone who scans can read it, so write only what a finder needs. On a child's wristband it is you as the parent who publishes the child's information.