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The AYA register

What the AYA register is, what a lookup shows, and how to contact the owner of an owner-marked device anonymously.

The AYA register is a public lookup register for items with their own serial number, for example phones, computers, tablets and bikes. Anyone anywhere in the world can look up a number, see whether the item is owner-marked with an AYA security mark, and write to the owner anonymously.

How to contact the owner

Look up the device's number in the AYA register (see Buying something second-hand?).
If it says This device is owner-marked, write a short message under Contact the owner.
Tap Send message. When you see "Your message has been sent to the owner.", it has arrived.

The answer This device is owner-marked and the Contact the owner field

Neither you nor the owner will see the other's identity. The register never shows the owner's name, phone, email or address.

If you own a security mark

The register comes with the security mark with the AYA register and is included in the price. There is no payment when you activate. The security mark without register is for things without a serial number, such as a passport or documents, and does not go in the register.
You choose the device type and enter the number when you activate the mark. The device is in the register as soon as the mark is active.
If you have a mark where the register is an add-on, you pay for the registration once. The mark's page says Complete registration with the price until the registration is paid.
The number can be looked up for life, and the registration is your proof of ownership.
A change of owner costs nothing. The locked device ID goes with the item to the new owner.
When someone contacts you through the register, you are notified by notification or email, never by SMS. The message is also in the app.

Good to know

An expired mark gives no message, location or chat until it is renewed. If you see "The message could not be delivered right now. Try again later.", the owner's mark may have expired.
A lookup only gives a hit when the whole number matches. Part of a number never gives a hit.

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